TELEPROMPTER DUO SUPPORT

A little help. A better take.

Get back to what you came to say.

Start with your setup.

New to Duo? Follow the iPhone Duo teleprompter guide. For lens placement and recording, see the rear-camera guide.

Camera or microphone unavailable?

Check camera and microphone permission for Teleprompter Duo in iPhone Settings. Close another app using the camera, return to the teleprompter, and confirm your selected lens. Simulator cameras do not represent physical camera capture.

Outer display not showing the script?

Open a supported iPhone Duo configuration and check the outer reading option in the studio. Display availability is controlled by iOS. On a device without the supported outer surface, use the complete reader on the main display.

Voice following or captions unavailable?

These Pro tools require supported on-device speech recognition for the selected language and the relevant microphone or speech permissions. Unsupported recognition does not fall back to sending your audio to a cloud service.

Having trouble saving or exporting?

Check available storage and Photos permissions if saving there. Keep the app open while an export completes. Try saving to Files to check a different destination. Preserve your original take until the exported video has been reviewed.

Restore or manage Pro.

Use Restore Purchases in the app with the Apple Account used for the original purchase. Manage or cancel renewals in iPhone Settings → your name → Subscriptions. Apple handles App Store billing and refund requests.

Need more help?

Email support@teleprompterduo.com for app support, purchase questions, or privacy requests. Include your device model, iOS version, app version, and steps to reproduce the issue. Avoid sending private scripts or recordings unless needed for your request.

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25 SE 2nd Ave Ste 550 #552
Miami, FL 33131